When bending over backwards becomes plain old bending over.
We just have to realize that some customers will never be good customers.
They take advantage of our generosity because hey, times are tough, and we’re supposed to bend over backwards for the sale because then, if we do, they’ll tell people how much we did and wasn’t that sooooo nice of us? And besides, don’t we always talk about how social media is about generosity? About giving of yourself to the community? And about how generosity itself is a business model?
Yes, we will go out of our way for you. Yes, we hope you like what we do for you so much that you’ll tell people about what we can do for them. And yes, it is about generosity.
But it should work both ways. Aren’t our customers part of that community too?
So when we’re generous with you, we expect a little generosity in return. At the very least a little fairness.
Is that too much to ask? What do you think?
I couldnt agree with you more. Going out of your way to do even the littlest things, oftentimes does go unnoticed. We do, however, give thousands of dollars in time and talent to a local womens shelter and they make us feel appreciated beyond words because they understand the value of our efforts. And that does make it all worthwhile. Discovered your site via Amy Flanagan. Nice work.
Thanks for stopping in. “Understanding the value of our efforts” — I think that’ll be an upcoming post. Those few words alone have more impact than the depth of clients’ pockets. Big thanks to Ms. Flanigan. Love her shortest blog in the world. Have a wonderful Thanksgiving.