March 5th, 2010

Stop bitching about your clients and their metrics.

Posted by Michael Calienes in ad commentary, branding, social media

iStock_000006768372XSmallAfter reading In today’s Advertising Age post, Why Metrics Are Killing Creativity in Advertising, Patrick Sarkissian’s subhead reads: “When marketing decisions are based on numbers, we lose the desire to be creative.”

Damn that’s bleak. And I certainly don’t see it that way.

What clients are asking for is accountability. They want results for their investment in our big freaking brains. And we have to deliver. Why? Because there is no going back to hoping something works, especially when the price tag for such work is six and seven figures deep. In the article, Patrick Sarkissian explains:

Recently, I had a wicked battle with a client determined to let the numbers fully dictate a new creative strategy.

Thing is, you cannot truly quantify creativity. And in ever-increasing fashion, our clients’ (and our own) rote dependence on the dusty world of metrics is exactly why creativity is going to hell.

Here’s the thing: when you leave it to marketers to explain their business and numbers to you, you’re done.

Think about sitting in a board meeting with them. Shadow them for a week and see what pressures they face. Make them go over the metrics before you sit down and develop a strategy. Once you see their business through their eyes, you’ll probably get a deeper understanding of why your pretty comps spray mounted on black foam core don’t mean a fucking thing to them.

It’s up to agencies and creatives to take the lead and explain to marketers how the world has changed and how bigger ideas — and yes, more creative ones that tug at the emotions or take a sledgehammer to the funny bone — are their best chance to emerge victorious in the constant fight for attention.

I think clients and marketers want to trust us again. They want to be able to have a partner they can look to and solve the problems they face. But if we just stand around bitching about metrics and accountability, that day will never come.

If you’ve lost your desire to be creative in the face of metrics, please feel free to refer those clients to me. I’d be more happy to find freedom within the numbers.

Thanks in advance.

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Great reponses. It seems like there are marketers out there still out there still reminiscing the good old day of traditional medias where nothing was directly measurable. With the technologies we have today, there's no excuse for not being able to be creative while deliver results, even for branding we can measure.

The good old days -- I started my career at the tail end of those. I agree with you. The most important aspect pf tailoring creative is the ability to take the pulse of the public by seeing what they're talking about online. I think if we, as marketers, begin listening more, we will fail less.

Greetings Michael!

Here's what's bizarre to me. There are people who think creativity and ROI is an either/or thing. That's hogwash! (oooo, there's a word I've never used before). I love the way you positioned it -- bigger, grander, ideas -- ideas that *work* -- are the ones that will get the results that can be measured.

*It's that simple.*

Hey, Lisa. Thanks for stopping in. I really don't understand the resistance. With all that's happening, there are are way more possibilities out there than shackles. The thing is we have to get out of our comfort zones, and explore new tools and tactics -- which require us to re-think beyond the print ad, the TV spot, the radio spot. Marketers' problems are the same, but unfortunately, they're more intense, which is why accountability matters so much more. With BrackenChase Builders, I'm at every staff meeting, we research real state articles and read blogs, we explore the company history with the president, I've personally visited homeowners with warranty concerns to see how staff handles the situations, we've researched all tough points between Realtors and potential buyers. The strategy that developed was something I couldn't have developed without having done any of that. My point is, creatives that continue bitching about metrics don't know enough about their clients and what they face. By understanding more, we'll be able to deliver more.

I think to opposite of the column. Metrics should actually inspire a greater volume of creativity in web design if you actually bother to test and monitor creatives. Multivariate testing is a game changer. See my post at: http://blog.search-mojo.com/2010/03/05/metrics-are...

Tad, thanks for stopping in and commenting. I liked your post and will comment there.

I wanted to make exactly the same comment on that article, it's just that I don't have an account over at Advertising Age, and I don't feel like registering.

I totally agree with you and I believe that it's totally fair for creative services to be payed for results they made.

Well, I certainly don't think compensation should be based on some sliding scale, but I do think we need to be more accountable for client dollars. Accountability first, then trust. Once trust returns, it'll be a lot easier to sell great work that also gets the kind of results clients expect these days. Thanks for coming over and commenting. Appreciate it.