April 7th, 2010

Chris Brogan: Stop humping my leg.

phonehumpA few months ago, Chris Brogan wrote Stop humping my leg, a post about a salesperson at a conference who persisted in trying to get Chris to sit through a demo.

Funny enough, last week, I got a call on my cell phone from the 781 area code (Boston area). I didn’t recognize the number so I let it go to voice mail. Turns out it was “Bobby” calling on behalf of Chris Brogan, offering 50% off the registration fee for New Marketing Experience in San Francisco.

It was April 1, so I was expecting a punch line. There was none.

I tweeted about it, but who would believe it? Seems like a lame April Fools attempt. Really lame, actually.

Yesterday, however — just 5 days after the first call — I got a second call from Bobby. This time he upped the ante by offering FREE registration to the event. I tweeted again. One person DMd me: “You’re kidding about telemarketing calls from Chris Brogan, right?”

So what’s the difference between a Chris Brogan’s “Bobby” and the conference leg-humper?

Chris was at a conference. I was in sitting in my living room.

If I’m attending a conference, I expect to be sold; but when I’m sitting in my living room, I expect to be left alone. Doesn’t matter what time it is, or that I actually gave you my number as part of the registration process at a previous event (seriously, Chris was the last person I thought I’d have to worry about phoning me). Additionally:

  • The phone calls were totally unnecessary. Chris is ubiquitous. I know this event is happening. I get Chris’ emails. I read his blog. I follow him on twitter. Why not just send me an email offer or a tweet? That’s where our relationship was. If anyone from Chris Brogan is calling on my cell phone, I expect it to be Chris.
  • Bobby, the telemarketer, quite literally blew through the script. Impersonal to say the least, and far off the warm, approachable Brogan brand people have come to know, love, and respect.
  • The follow-up email read, “I appreciate you taking my call.” I didn’t.
  • It also read, “I’m glad that you are interested….” We didn’t talk, and therefore, I didn’t express any interest.

Quite honestly, I’m disillusioned by the whole thing. I hope Chris hasn’t joined the ranks of mortgage companies and financial portfolio review companies and survey companies who intrude on your life, wherever you are. Who knows? Perhaps we’ll see ads in the yellow pages, an infomercial, New Marketing Labs Snuggies.

I hope not, or I think — as he suggested regarding the salesperson at the conference — he’ll risk screwing himself.

Thoughts? Musings? Leave ‘em here. (No calls , please.)

Here are the voice messages Bobby left:
Chris Brogan Goes Telemarketing via Bobby by MichaelCalienes

+++++++++++++++++++++++++++++++

FOLLOW-UP EMAIL #1

100 participants, 100 ideas, one big brain storm

SAN FRANCISCO | TUESDAY, APRIL 13

Hi Michael,

Thank you for your time today, I appreciate you taking my call.

I’m glad that you are interested in attending the New Marketing Experience program on April 13th.  The ground rules are simple: we are gathering our industry friends and experts, you bring your One Big Idea,™ and we’ll work together, all in one room and one day, to turn it into a plan.

As I mentioned on the phone we’d really like to have you there, so we are offing you 50% off with Source Code: TMBOB.  For only $99 you’ll have a full day with the experts and your peers and an ebook of everyone’s One Big Idea. Simply click the registration link below and your registration information from last years program and your discount will be automatically generated.

http://register.exgenex.com/gcmregister/gcmregister.asp?C=70000087&M=50001572&h=50228453&SC=TMBOB

Hope you can join us and add your ideas to the mix, and feel free to pass the code TMBOB on to a friend or two.

Thanks again,

Bobby

+++++++++++++++++++++++++++++++

FOLLOW-UP EMAIL #2

100 participants, 100 ideas, one big brain storm

SAN FRANCISCO | TUESDAY, APRIL 13

Hi Michael,

I just wanted to let you know that as a past attendee we are now offering you a complimentary registration for the New Marketing Experience in San Francisco on April 13th courtesy of New Marketing Labs.

We’d really like to have you there, so we are offing you a FREE registration with Source Code: TMF45.  For FREE you’ll have a full day with the experts and your peers and an ebook of everyone’s One Big Idea. Simply click the registration link below to take advantage of this special offer.

http://event.nmlevents.com/sf/register.html

Hope you can join us and add your ideas to the mix.

Thanks again,

Bobby

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I've been looking around www.transplant-1.com and really am impressed by the amazing content material here. I work the nightshift at my job and it is boring. I've been coming here for the previous couple nights and reading. I just needed to let you know that I've been enjoying what I've seen and I look ahead to reading more.

That's one nasty little database error. Thanks for helping clear all that up.

I got a follow up email from the now famous Bobby and emailed him back and cc'd Chris. I got a call a few minutes later from "Bobby's boss" apologizing for "a databas error". It's the fault of the co that's "helping" book the event. I can't blame Brogan for outsourcing this stuff and id go to the event if I wasn't busy. End result unfortunately is they did it all exactly the way they say not to. #fail

Wonder if he even knows they are doing this kind of thing. Ooops, just noticed his comment above. Sounds like he didn't. Though while I'm a big fan of Chris, I don't think he should condemn having public dialog. Why not. It's good for everyone.

Yeah, I love "jump the shark" posts. They're my favorite. : )

So, the company I work with to produce events, CrossTech Media, sometimes markets a little differently than I'd advocate. I sometimes don't catch on to the method until I see a post like this.

Sometimes, but rarely, friends of mine will actually tell me instead of blogging that I'm some kind of shitty marketer. But either way, I appreciate the feedback.

Wayne has a beef with BlueSky Factory but wants to include my name because it helps him raise his point a bit more. Perfectly fine. I'm not behind the marketing he's complaining about.

I appreciate the post. It gives me ways to explain to the rest of my organization how to market better.

I signed up for a "White Paper" on email marketing from Blue Sky and it had required fields including phone but as I am in Australia maybe I didn't get the call [LOL] but I got a very poorly constructed email from a Christopher S Penn.

It had no obvius unsubscribe and at first I didn;t recognise it s BlueSky so I wrote and asked where the unsubscribe was. This is my reply:

"Thanks for the short note. A few folks have mentioned that there was
no apparent unsubscribe link in the message - though it was embedded
in the first paragraph.

Thanks again for taking the time to reply."

Now he didn't unsubscribe and the link was "if you dont want this stuff" and no instructions etc..

I said a few uncomplimentary things and the reply was:

"No problem, you've been removed and blacklisted. You'll never hear from me again."

Poor choice of word - blacklisted - and not at all in the spirit of "Trust Agents"

Wayne

Chris

Spot on Michael and kudos for calling Brogan out. Even if it is a temporary slip in ethics, it's not the least bit acceptable.

Thank you, Jon. I'm hoping it is, in fact, temporary. The move just flies in the face of everything I've known Chris to stand for. Disappointing, but perhaps I just happened to missed some glaring red flags along the way. Guess only time will tell. Thanks for stopping in.

Selling "personal relationships" has always seemed alarmingly similar to a slow sell or running a long con. I have become suspicious of relationship-based marketing and more appreciative of the straight forward sales and self-promotion. Hypocrisy is antipathetic to authentic "engagement."
This sad tale of telemarketing gives an even worse connotation to the term "phoning it in."
The self-proclaimed "Fat-Elvis" of Social Media needs an intervention--he really is better than his current material.

I agree with your assessment of his "current material". I certainly had faith, but it seems Graceland may be closed. Hopefully it's only for the time-being. Thanks for stopping in Kirsten. Appreciate it.

Brogan has jumped the shark. He's in danger of becoming the Ron Popeil poster boy of online hucksters. Can't stand him. Haven't for a long time. Self congratulatory blowhard. Sorry for spewing on your wonderful site. Please delete if you'd rather it remained nice and pleasant.

I'm certainly not going to mute anyone. All comments are good fodder, and nice and pleasant isn't always as fruitful as letting it hang out. I can't say I share your extreme opinion. I'm just hoping he'll self-correct, or just go full on and hit it Popeil-style. Nothing wrong with that, but selling personal relationships and pushing telemarketing are on opposite sides of the spectrum.

They want you to go because if you don't it means they suck at marketing.